YoMo Shift Leader - Ft. Myers, FL YOMO - Books-A-Million (Fort Myers, FL) in Fort Myers, Florida For Sale

Books-A-Million, Inc. is the nation's third largest book retailer and also sells on the internet at booksamillion.com. We operate more than 200 stores in 19 states, under the names of Books-A-Million, Bookland, Joe Muggs Newsstand, Books and Company, and Yogurt Mountain. Yogurt Mountain is the ultimate self-serve frozen yogurt experience, featuring 12 rotating flavors of authentic frozen yogurt and more than 50 toppings. JOB SUMMARY The Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience. JOB RESPONSIBILITIES -Greet all guests in a smiling, friendly manner -Provide a fast and friendly guest experience -Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards -Maintain a clean and stocked yogurt and seating area -Assist other team members and management with shift duties and store procedures -Must comply and ensure compliance of Food and Safety requirements -Responsible for supervision of team members and checklist execution during given shifts -Responsible for completing machine cleaning and scheduled parts replacement before working an opening shift -Provide follow-up to the Yogurt Mountain Manager on Team Member performance -Assists in training and development of new and existing Team Members -Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Manager -Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team -Responsible for all cash transactions -Must be able to work a flexible schedule, up to 40 hours per week OPERATIONAL RESPONSIBILITIES -Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain/Books-A-Million policies and guidelines -Monitor the quality of the products served, as well as the quality of customer service -Train and develop associates and managers in all areas of the store -Order and maintain adequate stock levels -Maintain store standards to comply with policies, directives, and Local Health Department Codes -Work with the Management team to achieve a grade of "B" or higher on each Store Appraisal Report -Ensure customer satisfaction on a daily basis -Ensure that all customers are greeted, invited back, and satisfied with their purchases -Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily JOB REQUIREMENTS -18 years of age or older -Positive background check -Strong customer service skills -Demonstrated and continued adherence to all Yogurt Mountain/Books-A-Million Policies and Procedures, including the Code of Conduct and Customer Service Policy -Demonstrated ability to act in a mature, enthusiastic and professional manner -Completion of the Yogurt Mountain Training Courses within the first 30 days
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